Providence Consulting Firm.
Providence Consulting Firm · Capability Statement 2026
CLO-level learning strategy and organizational change management — across every sector that matters.
Legal Business Name
Providence Consulting Firm
UEI
ERDMKJL82Z25
CAGE Code
8NF98
Business Type
Small Business · LGBTBE
Location
Nashville, TN
LGBTBE Certified · NGLCC
SAM.gov Registered
CAGE: 8NF98
CPTM · ATD Master Trainer
CSM · Oracle AI Foundations
MS Management · Gies UIUC
Company Overview

Providence Consulting Firm is an LGBTBE-certified small business headquartered in Nashville, Tennessee, delivering enterprise-grade organizational change management, learning strategy, and leadership development to government agencies, health systems, global technology firms, and mission-driven organizations nationwide.

Founded by LaKenya Jones-Greene — a credentialed learning and change strategist with 15+ years of cross-sector experience — Providence brings CLO-level thinking to organizations that need enterprise transformation without the overhead of a full-time executive hire. Our work spans integrated eligibility system modernization across five states and the District of Columbia, global SaaS enablement, enterprise training ecosystem design, and equity-centered leadership development.

Providence is the creator of the proprietary Lead Well™ leadership development framework — a research-grounded methodology designed for leaders operating in high-change, equity-driven, and community-facing environments.

Core Capabilities
Organizational Change Management (OCM)
Enterprise Learning Strategy & Design
Training Center of Excellence (CoE) Design
Portfolio & Program Management
Stakeholder Engagement & Communications
LMS Implementation & Vendor Management
Training Needs & Gap Analysis (Data-Driven)
Lead Well™ Leadership Development
Instructional Design & Curriculum Development
Fractional CLO Services
Why Providence
Cross-sector depth. Proven delivery across government health IT, global SaaS, diversified enterprise, telecommunications, and field services — no single-sector bias.
CLO-level capability, small business agility. Enterprise strategy and execution without Big 4 overhead. Clients get the principal — not a junior team.
Data-driven outcomes. Demonstrated ability to analyze large-scale ticket and error data (48,000+ CSLs) to drive training ROI and close measurable knowledge gaps.
LGBTBE certified supplier diversity partner. Actively supports corporate and government supplier diversity spend goals through NGLCC certification.
Proprietary framework. Lead Well™ provides a validated, repeatable leadership development methodology unavailable through generalist consulting firms.
NAICS Codes
541612
Human Resources Consulting Services
541611
Administrative Management & General Mgmt Consulting
611430
Professional & Management Development Training
541618
Other Management Consulting Services
Certifications & Credentials
LGBTBE Certified
National LGBT Chamber of Commerce (NGLCC)
CPTM
Certified Professional in Training Management · Training Industry
ATD Master Trainer
Association for Talent Development
CSM
Certified Scrum Master · Scrum Alliance
Oracle AI Foundations Associate
Oracle Corporation
M.S. Management
Gies College of Business · UIUC
Point of Contact
LaKenya Jones-Greene
Founder & Organizational Change Leader
1033 Demonbreun Street, Suite 300
Nashville, Tennessee 37203
provconsultingfirm.com
lgreene@provconsultingfirm.com
615-938-5630
Providence Consulting Firm · CAGE: 8NF98 · UEI: ERDMKJL82Z25 · LGBTBE Certified
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Providence Consulting Firm.
Past Performance & Key Personnel
Company Past Performance — Providence Consulting Firm
Active Engagement
Enterprise OCM & Training Lead — DCAS Eligibility Modernization
District of Columbia · DCAS · Prime: CSZNet, Inc.
Active · 2020–Present
Role
Subcontractor — Key Personnel
Sector
Government / Health IT
Scope
Enterprise · Multi-year
Serves as enterprise Training Lead and de facto CLO for a multi-year Medicaid eligibility system modernization — leading all learning strategy, OCM, and portfolio management.
Analyzed 48,000+ customer service tickets to identify knowledge gaps and training opportunities, producing a data-driven training roadmap with measurable ROI outcomes.
Designed and launched a Training Center of Excellence using the T3 model — establishing governance, standards, and vendor management frameworks at the agency level.
Leads a cross-functional team of instructional designers, trainers, coordinators, and an LMS backend developer across monthly release cycles.
Key Personnel Past Performance — LaKenya Jones-Greene, Principal
LJ
LaKenya Jones-Greene
Founder & Organizational Change Leader · Providence Consulting Firm
CPTM · ATD Master Trainer · CSM · Oracle AI Foundations · M.S. Management, Gies UIUC · Published, Training Industry · 15+ years cross-sector L&D and OCM leadership
Georgia Gateway
State of Georgia · Integrated Eligibility System · Via Vector Consulting / Deloitte
Senior OCM & Training Consultant
Designed and delivered enterprise training programs preparing thousands of end users for IES go-live across SNAP, Medicaid, TANF, and related benefit programs. Managed stakeholder engagement and change readiness across state agency teams.
RI Bridges
State of Rhode Island · Integrated Eligibility System · Via Vector Consulting / Deloitte
Senior OCM & Training Consultant
Supported multi-workstream OCM and workforce transformation for Rhode Island's integrated eligibility modernization across multiple benefit programs, embedded within the Deloitte project delivery team.
LAMeds
State of Louisiana · Integrated Eligibility System · Via Vector Consulting / Deloitte
Senior OCM & Training Consultant
Led end-to-end OCM and training delivery for Louisiana's integrated eligibility system implementation — from discovery through go-live, with post-engagement capability transfer to state training teams.
TEDS
State of Tennessee · Integrated Eligibility System · Via Vector Consulting / Deloitte
Senior OCM & Training Consultant
Managed OCM workstreams and enterprise training delivery for Tennessee's integrated eligibility system — ensuring zero-tolerance go-live readiness across end user populations and benefit program administrators.
DCAS — District of Columbia
District of Columbia · Integrated Eligibility System · Active · Via CSZNet, Inc.
Enterprise Training Lead · Active Engagement
Currently serving as enterprise Training Lead and de facto CLO for DC's multi-year IES modernization — managing a cross-functional team, monthly release portfolio, CoE build, and agency-wide stakeholder engagement at the district level.
Additional Principal Experience
Program Manager, Pointillist Academy
Genesys Cloud Services, Inc. · Global SaaS / Customer Journey Analytics
2022–2024
Led global enablement strategy for enterprise SaaS clients across North America, EMEA, LATAM, and APAC — partnering with Product, Sales, and Customer Success to embed training into the client lifecycle.
Built executive dashboards connecting enablement metrics to product adoption, renewal rates, and customer health scores — demonstrating L&D ROI at the leadership level.
Ready to discuss your next transformation?
provconsultingfirm.com · Nashville, TN · Serving Clients Nationwide
LGBTBE Certified · NGLCC · CAGE: 8NF98 · UEI: ERDMKJL82Z25
Providence Consulting Firm · Capability Statement 2026 · Confidential
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