About Our Work Services Lead Well™ Work With Us
Organizational Change & Learning Strategy

Change that
actually holds.
For organizations
that matter.

We get people ready for new systems and new ways of working, so adoption holds after go-live. Government agencies, health and human services programs, and technology firms bring us in when the rollout cannot fail.

Start a Conversation See Our Work
LGBTBE Certified · NGLCC
SAM.gov Registered
Nashville, TN · Serving Clients Nationwide
Our Conviction

The work is only as good as the people it prepares.

Most organizations invest heavily in systems, strategies, and structures — and almost nothing in the human readiness those things require. That gap is where change fails.

It's where well-resourced initiatives lose their communities. It's where compliance happens without transformation.

Providence exists because this work demands more than a methodology. It demands someone who has sat at the intersection of:

  • Bureaucracy and community
  • Policy and people
  • Organizational change and civic life

We bring rigorous change management discipline together with years spent inside public systems and alongside the people who depend on them. That combination is rare. And for the right clients, it's exactly what's needed.

LaKenya Jones-Greene
Founder & Organizational Change Leader · Providence Consulting Firm
LaKenya Jones-Greene, founder of Providence Consulting Firm
Meet the Founder

LaKenya Jones-Greene

Founder & Organizational Change Leader

LaKenya has spent more than 15 years preparing people for the moment a new system goes live. She has led change management and training for five integrated eligibility system implementations, including statewide rollouts in Georgia, Rhode Island, Louisiana, and Tennessee. Today she serves as enterprise Training Lead and de facto CLO for an active, multi-year Medicaid eligibility modernization.

Before founding Providence, she led global enablement for enterprise SaaS clients at Genesys across North America, EMEA, LATAM, and APAC, connecting training to product adoption and renewal. When you hire Providence, you work with her directly.

  • CPTMCertified Professional in Training Management
  • ATD Master TrainerAssociation for Talent Development
  • CSMCertified ScrumMaster
  • Oracle AI FoundationsAssociate
  • M.S. ManagementGies College of Business, UIUC
LinkedIn ↗ Published in Training Industry ↗
Selected Work

Proof, not promises.

Active engagement · 2020–present Government health IT · Medicaid eligibility modernization

Enterprise training and change for a Medicaid eligibility system

The challenge

A multi-year modernization of the system that decides Medicaid eligibility for residents, with new releases every month and a workforce that has to stay ready for each one.

What we did
  • Lead all learning strategy, change management, and training portfolio management as enterprise Training Lead.
  • Built a Training Center of Excellence on the T3 model, with governance, quality standards, and vendor management.
  • Run a cross-functional team of instructional designers, trainers, coordinators, and an LMS developer across monthly release cycles.
The evidence

48,000+

customer service tickets analyzed to find the real knowledge gaps, turned into a data-driven training roadmap.

Subcontractor, key personnel. Prime: CAI. Client name withheld.

Principal experience · via Vector Consulting / Deloitte

Integrated eligibility go-lives in four states

Senior change management and training for Georgia Gateway, Rhode Island RI Bridges, Louisiana LAMeds, and Tennessee TEDS. Prepared thousands of end users for go-live across SNAP, Medicaid, TANF, and related benefit programs, then transferred the capability to state training teams.

Principal experience · Genesys, 2022–2024

Global SaaS enablement

Led the enablement strategy for enterprise clients in four regions, partnering with Product, Sales, and Customer Success. Built executive dashboards that tied enablement to product adoption, renewals, and customer health.

Who We Serve

Built for organizations
operating in complexity.

We work where the stakes are high, the systems are complicated, and the people caught in the middle deserve more than a training deck and a checklist.

Global Technology & SaaS
Technology companies scaling their customer enablement and internal L&D capabilities across regions and audiences. We understand product adoption, client lifecycle, and what it takes to turn software training into a business outcome.
Government & Public Sector
Agencies navigating complex system implementations, policy changes, and workforce transformation. We've supported five integrated eligibility system implementations, including statewide rollouts in Georgia, Rhode Island, Louisiana, and Tennessee.
Healthcare & Human Services
Organizations in highly regulated environments where compliance, readiness, and workforce capability are non-negotiable. We design training and change solutions that meet people where they are.
Mission-Driven & Civic Organizations
Nonprofits, civic institutions, and community-facing organizations seeking to build organizational capacity, develop strong leadership, and sustain meaningful change.
What We Do

Three pillars.
One mission.

We don't offer a menu of disconnected services. Every engagement is anchored in one outcome: people who are ready, able, and supported on the day the change goes live. Most clients start with one of our three flagship services: change management for system implementations, a Training Center of Excellence, or a fractional CLO.

I
Organizational Change & Learning Strategy
The technical foundation — OCM, training, and systems implementation

Organizational Change Management

End-to-end change strategy, stakeholder engagement, resistance management, and adoption support for complex implementations.

Flagship Offering

Enterprise Learning Strategy

Designing learning ecosystems that prepare people — not just inform them. From needs analysis to portfolio management.

Training Program Design & Delivery

Full-cycle instructional design and curriculum development for enterprise system implementations and capability-building initiatives.

Training Center of Excellence Design

Build a CoE from the ground up — governance model, T3 framework, quality standards, and vendor management structure.

Flagship Offering

LMS & Vendor Management

Strategic oversight of learning technology platforms and vendor relationships — ensuring systems serve learning goals.

Data-Driven Gap Analysis

Large-scale ticket, error rate, and performance data analysis to identify knowledge gaps and prioritize training investment.

II
Public Sector & Community Capacity
Readiness for the people who run public systems and the people who rely on them

Human-Centered Learning Design

Curriculum built around the people who actually use the system, from frontline caseworkers to the residents they serve.

Community & Civic Capacity Building

Organizational development, governance design, and leadership infrastructure for civic organizations navigating growth or transformation.

III
Leadership Development
Building leaders who can hold change — not just manage it

Fractional CLO Services

CLO-level learning strategy and execution on a retainer basis — enterprise-grade thinking without the overhead of a full-time hire.

Flagship Offering

Executive & Leadership Enablement

Coaching and development for senior leaders navigating organizational change, culture shifts, and workforce transformation.

Train-the-Trainer & Capability Transfer

Building internal training capacity so organizations don't stay dependent on external consultants. We transfer the capability, not just the content.

Proprietary Framework
Lead Well™
by Providence

A proprietary leadership development framework built for leaders who operate at the intersection of organizational change, community accountability, and equity-driven mission. Not a generic leadership program. A methodology built from the ground up — for the leaders who are holding the most complicated work.

Inquire About Lead Well™
"The gap isn't capability. It's the infrastructure to hold what capable people already know."
— Lead Well™ Framework Premise

Lead Well™ is available as a cohort program, an organizational license, and through the Lead Well™ Certified Trainer (LWCT) credential pathway — designed for organizations building internal leadership capacity that doesn't dissolve when the consultant leaves.

Equity is built into Lead Well™, not bolted on. Organizations can add equity-centered learning design and workforce equity strategy, built for real people navigating real systems and delivered without the checkbox approach.

Cohort Program
Immersive cohort-based leadership development for teams or cross-organizational groups navigating high-change, high-stakes environments.
Organizational License
License the Lead Well™ framework for internal use — giving your organization a consistent, research-grounded leadership development approach at scale.
LWCT Certification
The Lead Well™ Certified Trainer credential prepares internal facilitators to deliver the framework independently — building lasting internal capacity.
Coming Soon

AdoptIQ

The OCM intelligence platform for practitioners who are accountable for results — not just activity.

AdoptIQ platform dashboard preview

15+
Years Cross-Sector Experience
5
Professional Certifications & Credentials
5
Integrated Eligibility System Implementations
1
Proprietary Framework — Lead Well™
Let's Work Together

Ready to discuss your next transformation?

Whether you're navigating a complex system implementation, building your internal training capability, or looking for a strategic partner who understands both the organizational and the human side of change — we'd like to hear about it.

Address
1033 Demonbreun Street, Suite 300
Nashville, TN 37203
Phone
615-938-5630
Email
info@provconsultingfirm.com
Download Our Capability Statement →

Start the Conversation